- Shipping.
- My Greener Home will use a
combination of Royal Mail and Parcel Force to delivery your items,
depending on the size and weight of the parcel.
- We do not ship to addresses outside
the UK.
- We aim to dispatch orders the next
working day, however due to circumstances beyond our control this is not
always possible. So please do allow 5-7 days for your delivery. If there is likely to be an excessive delay in dispatching your order we will inform you a soon as
possible to give you the option of canceling your order.
- If your order is urgent please
telephone and you will be advised if we can meet your requirements.
- We charge a flat rate delivery fee of £5.50 for all orders under £50
(including VAT). Orders of £50 and over are delivered free.
- Conditions of carriage
- A full delivery address and precise
postcode must be provided for all deliveries.
- Where a signature is required on
delivery, we strongly recommend that someone is available to receive the
delivery at any time during the working day. If there’s any possibility
that the delivery address won’t be continuously occupied, please say so
when you place your order, and give instructions as to what you’d like
done with your order.
- If you want the carrier to leave
goods without obtaining a signature, please say so clearly. Please bear
in mind that we can accept no liability for the goods if the carrier
assures us that delivery was safely made and that the goods were intact.
If no-one’s available to receive goods when the carrier arrives at the
delivery address, we reserve the right to recover from you any charges
for re-delivery, either to you or back to ourselves.
- You should examine all goods,
whether despatched by post, carrier or our own transport, at the time of
delivery, and sign for any loss or damage. Please tell us immediately by
telephone of any loss or damage, and check that we have noted your call.
- If you don’t receive your order in seven days, please tell us
immediately by telephone, and check that we’ve noted your call, otherwise
we cannot accept any liability for loss of goods.
- Unless otherwise agreed, we ask that
all orders include a telephone number for the recipient (whether it’s
yourself or a third party), so that we can contact them to ensure that
the goods have been received safely.
- We cannot accept responsibility for
any loss or damage if the recipient cannot be contacted to verify safe
delivery.
- Cooling off period
- Please note that ALL returns must be
approved in advance (by phone or email), you will be given an RMA number
which MUST be quoted on the shipment.
- Under the Consumer Protection
(Distance Selling) Regulations 2000, you have the right to cancel the
contract for the purchase of your order within seven days of delivery
(starting the day after the receipt of the goods).
- To cancel this contract, you must
e-mail us at admin@mygreenerhome.co.uk within seven working days of
delivery of your order, quoting your order reference number, giving the
reason for the return as ´Contract Cancellation´.
- You should be aware that, once we
begin the delivery process for your order, you will not be able to stop
delivery of the order should you decide that you do not want to receive
the items.
- You are responsible for returning
the items and we must receive them in a resaleable condition. The item
must not have been used, must be complete with all components and the
packaging must be not be damaged. Note that if these conditions are not
met we may not accept returned goods.
- We recommend Royal Mail Special
Delivery for returning items.
- Provided that the goods in question
are returned by you and received by My Greener Home in the condition they
were in when delivered to you, we will refund the total amount of money
paid by you for the goods, less any costs to collect and deliver the
goods, within 30 days, starting with the day on which we receive a notice
of cancellation from you.
- The address for returned items will be given to you when you are told your RMA.
- Returning damaged or
incorrect items
- Please note that ALL returns must be approved in advance (by phone or email), you will be given an RMA number which MUST be quoted on the shipment.
- If you believe that your goods have
developed a fault, you must return them to My Greener Home. You will be responsible
for the cost of posting the goods. You must supply the Proof of your
original purchase, a letter explaining what the fault is, your contact
details and the original receipt for the cost of posting the goods back.
If My Greener Home agrees that the product is faulty, you will be offered
an exchange or a full refund. When My Greener Home accepts that the
product is faulty, you will be refunded the postage cost incurred by you
when sending the goods back, and in the case of an exchange, My Greener Home
will redeliver the replacement at our own cost. If we refund you rather
than provide a replacement or repair for faulty or defective products, or
we are unable to replace any faulty or defective product, the products
must be returned to us, at our cost, and shall become our property.
- When damaged goods are returned, MGH
Trading Ltd reserves the right in exceptional circumstances to refuse to
reimburse in full. In the case of postal returns, the goods will remain
with MGH Trading Ltd, until either you accept to pay for the item(s) to
be returned to you, or accept a refund of less than 100% of the original
purchase price. The percentage refund will be negotiated with reference
to the degree of damage, but is unlikely to be greater than 75% of the
purchase price.
- Where MGH Trading Ltd disagrees with you that the product is faulty,
it will let you know the decision in writing.
- If you do not agree with the decision, you have the right to take
your case to independent arbitration.
- MGH Trading Ltd will meet the full
cost of returning goods where the item(s) delivered to you are not as
specified in the Product Description section on your Receipt PROVIDED
THAT you notify MGH Trading Ltd of the problem within 10 working days of
delivery of the goods. In the case of these incorrect orders, the
products shall be returned to us and we shall redeliver the correct order
at our own cost. NOTHING IN THIS CLAUSE AFFECTS YOUR STATUTORY RIGHTS.
